Shipping policy

Order Processing

Orders are typically processed within 2–4 business days after your order is placed.

Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has shipped, you’ll receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times begin after your order has been processed.

United States: approximately 3–7 business days
Canada: approximately 4–10 business days
International: approximately 7–21 business days

Delivery times are estimates and may vary due to the carrier, destination, customs, weather, holidays, or other circumstances outside our control.

Because nail polish is subject to transportation restrictions, certain shipping methods or destinations may not be available.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on your location and selected shipping method.

If your order qualifies for free shipping, this will automatically appear at checkout.

Tracking Your Order

Once your package has shipped, you’ll receive an email containing your tracking number.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Address

Please double-check your shipping address before completing your order.

If you notice an error, contact us as soon as possible at contact@alouiestudio.com. We’ll do our best to update the address before the order ships, but we cannot guarantee changes once an order has entered fulfillment.

Customers may be responsible for additional shipping charges if an order must be reshipped because an incorrect or incomplete address was provided.

Lost or Delayed Packages

If your tracking information has not updated for several days or your package appears to be significantly delayed, please contact us at contact@alouiestudio.com and we’ll help you look into it.

alouie studio is not responsible for carrier delays, but we’ll always do our best to help resolve shipping issues.

Packages Marked as Delivered

If your tracking shows that your package was delivered but you cannot locate it, please:

Check around your property and with anyone else at the delivery address.
Allow up to 24–48 hours, as some carriers may mark packages as delivered shortly before they arrive.
Contact the shipping carrier using your tracking number.

If you still cannot locate your package, contact us at contact@alouiestudio.com.

Damaged Orders

If your order arrives damaged or defective, please contact us within 7 days of delivery with your order number and photos of the product and packaging.

We’ll review the issue and help make it right.